Client Policies

Welcome to our clinic! We thank you for selecting us to serve your needs. Our entire team is dedicated to providing the highest quality of care and service to our clients and patients.

Please take a few minutes to read over our basic clinic policies. If you have any questions, please do not hesitate to direct your questions to our Office Manager, who will be most happy to answer any questions you might have.

Regular Visits

Regular follow-up preventive care is very important in maintaining the long lasting health of your pet. We, therefore, encourage our clients to adhere to the recommended visits. We will advise you when it’s time for your pet’s visit, and help you with appointments which best suit you and your busy schedule.

Appointments

It is important to us that your wait time while at our clinic is minimal. Your time is valuable and we know the great deal of effort you put in to booking an appointment for your pet. We consider an appointment to be an agreement between yourself and us and will do our best to get you in on time (with the exception of an emergency situation).

Emergencies

As emergencies do arise, we ask for your patience if there is a delay during your appointment time due to a patient in need of immediate care. We will try to inform you of any changes ahead of time, whenever possible.

If you have an emergency, please call the clinic right away and we will do everything possible to get your pet in at the earliest opportunity. If we are out of the clinic or it is after clinic hours, we have an answering service available to take calls.

We require a minimum of 24 hours notice on any cancellation of appointments. Without 24 hours notice, a cancellation charge may be considered. Failing to provide notice may result in a cancellation charge.

Financial Arrangements

Payment is always due at the time services are rendered.

We appreciate having you as a client in our practice. We will do everything possible to deliver the highest quality care in a safe and comfortable environment for you and your pet.

Please do not hesitate to discuss any questions you have about our services and clinic policies. The greatest compliment we can receive is that of a referral. We gladly welcome new clients and offer a referral program for those clients referred to us by our dedicated clientele.